Success Story: Board Survey "With Conor's help, we clearly understood our capacity and needs." The Challenge: Uncovering Blind Spots for Strategic GrowthOur client, a local organization with provincial reach, was executing an ambitious strategic and board development plan. Facing board attrition and crucial vacancies, they realized their basic annual survey—which showed high satisfaction—wasn’t telling the whole story. They were deeply concerned about organizational blind spots and gaps in their board’s composition. They needed a clear, accurate picture of their baseline capacity so they could empower their board to be more efficient and collaborative.The Approach: Connecting With People About What MattersWe didn’t just distribute a generic questionnaire; we dug deeper. Meeting directly with the Board Executives, we gained an intimate understanding of the group’s dynamics and immediate challenges. From there, we developed a robust, customized strategy using three distinct data-gathering methods designed to uncover the specific insights this client desperately needed.The Journey: Meaningful Engagements for High-Quality DataTo ensure we captured the full picture, we engaged the board on multiple levels. By facilitating large group discussions, conducting one-on-one individual meetings, and deploying a highly customized online tool, we generated a significant volume of high-quality, reliable, and actionable data.The Outcome: A Transformational RoadmapDelivered from planning to final reporting in less than seven weeks, this high-speed project provided our client with a profoundly deep understanding of their board. We delivered rich, granular data mapping out specific skills across operations, oversight, governance, and finances. Furthermore, the report provided a clear roadmap guiding the board on its members’ communication preferences and true capacity.Armed with these insights, the organization successfully refined its internal processes and confidently targeted their recruitment to fill critical skills gaps. The client called the survey “transformational,” reporting that, for the first time, they fully understood their true capacity and needs.Ready to uncover your board’s true potential? About Client Privacy You might notice that we don't name our clients in our success stories. That is entirely intentional. True growth requires vulnerability. Achieving radical success means first acknowledging that something isn't working—a conversation that is hard enough to have in private, let alone broadcast across the internet. We protect our clients' identities fiercely because we believe you shouldn't have to sacrifice your brand's pride to celebrate its evolution. We safeguard your story so you can focus entirely on your success. We are Know Good Consulting. Inciting Radical Success Through Uncompromising Humanity. We are an award-winning, Indigenous-owned consultancy that partners with businesses and charities to drive long-term, sustainable growth. Backed by nearly 30 years of experience and more than $1 Billion in generated revenue, we don’t just advise—we execute data-driven strategies that sharpen your messaging, connect with the right audience, and diversify your revenue. Let’s unlock your potential and build something great together. Up to Know Good (our clients) Our clients are come from the non-profit sector (52%) and the business sector (48%). Most of our work has reached National and Regional teams and audiences in Medium and Large operations. Learn more here. Services We offer expert services to meet your Strategy, Marketing, Communications, and Engagement needs. Learn more here. Terms We offer business consulting services with flexible terms that meet the needs of our clients and the communities we all serve. We support single projects, term engagements, and ongoing service agreements. Learn more here. Connect with us today!