Success Story: Efficient Accountability

"The board was more confident in their decisions."

The Goal
Support the board of directors decision making process.
Our client, a major employer and net contributor to their local community, wanted to improve board decision-making and accountability processes. They were finding that, in some cases, circular discussions and requests for additional information were delaying important decisions.
The Approach
Empower the board with the best available information.

We started by reviewing bylaws, processes, and the information that was being provided in support of motions, and by interviewing staff and board members. We also looked back at the decisions that faced the most barriers to quick resolution.

The Journey
Finding the right balance between operational and governance disclosures.

In consultation with the staff team, board, and external experts, we sought to identify an appropriate set of operational metrics and disclosures to support governance decisions. We also worked with the staff team and their software tools to streamline and automate, where possible, reporting to the board.

The Outcome
Efficient, confident decision making.

The project produced three key actionable items for our client, (1) A board and executive guidance document to support streamlined decision-making, (2) A guidance document for staff to support appropriate information disclosure, (3) An automated reporting process using existing software and tools.

Board members and executives felt better informed and more confident in their decisions, and staff were grateful for the automation and standardization applied to reporting. All elements of the decision-making process became more efficient, resulting in more time for generative discussions around motions.

We are Know Good Consulting.

We are an award-winning, indigenous-owned business that helps businesses and charities increase and diversify revenue through data-driven strategies, plans, and engagements.

We have more than 26 years of experience and have influenced and generated more than $1 Billion in revenue for our clients.

Working together with Know Good Consulting can unlock immense potential for your business by sharpening your strategies, refining your messaging, targeting the right audience, and boosting engagement, ultimately leading to increased revenue and sustained growth.

Our clients are come from the non-profit sector (52%) and the business sector (48%). Most of our work has reached National and Regional teams and audiences in Medium and Large operations. Learn more here.

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We offer business consulting services with flexible terms that meet the needs of our clients and the communities we all serve. We support single projects, term engagements, and ongoing service agreements. Learn more here.